Auctions Platform
Vehicles at a Mazad Motor auction yard

Privacy Policy

Last updated 29 September 2026 · Version 1.0 · Applies to all users of the Mazad Motor platform

1. Introduction

Mazad Motor is committed to respecting your privacy and protecting your personal data.

We will be transparent about the information we collect about you and what we will do with it.

We will use your personal data for the purposes described below. Your personal data will not be processed in a manner inconsistent with the purpose of its collection or in cases not stipulated in the applicable privacy laws.

We will only process your personal data if we have a legal basis to do so. The legal basis depends on the reason or reasons for which we collected it and for which we need to process your personal data.

We have measures in place to protect your personal data and keep it secure.

We will respect your data protection rights and strive to give you control over your personal data.

You can access the full privacy policy below to help you understand how we use your personal data. In it, we explain the types of personal data we collect, how we collect and process it, what we may process it for, and who we may share it with.

2. Personal Data Controller

Any personal data processed under this privacy policy is managed by the "Mazad Motor" platform ("we"), which is considered the "controller" of your personal data under the Personal Data Protection Law and its executive regulations. To communicate with our Data Protection Officer, please send a request using the contact details specified at the end of this privacy policy.

3. What do we do?

We are an advanced car auction platform dedicated to serving the Saudi market, where we provide integrated services such as technical vehicle inspection, electronic bidding management, digital wallets, and traffic clearance and delivery services.

4. What do we mean by personal data?

Personal data means any data, regardless of its source or form, that may lead to identifying you specifically, or that may directly or indirectly make it possible to identify you, including your name, personal ID number, addresses, contact numbers, license numbers, records, personal assets, bank and credit card numbers, photos and videos of you, and any other personal data.

5. What do we mean by sensitive data?

Personal data revealing racial or ethnic origin, or religious, intellectual, or political beliefs, data relating to security convictions and offenses, biometric or genetic identification data for the purpose of identifying a person, health data, and data indicating that one or both of an individual's parents are unknown.

6. When does this policy apply?

This privacy policy applies to any personal data we collect, use, or process in any way in connection with your relationship with us as a customer. We use this data in connection with your use of our website and electronic services (such as bidding and wallet charging), providing our newsletter, and our communications with you, including responding to inquiries and informing you of our services and events.

7. How do we collect and what types of personal data do we collect about you?

Direct Collection

We collect and process personal data that you provide directly during your communication with us via the website, email, and phone.

  • Through the Mazad Motor website and application: When you interact with us via our website and application to benefit from any of our products or services (such as registering and entering auctions).
  • Through social media forms: Some potential customer forms are submitted via communication on social networks, where users fill out a form regarding an offer or auction.

Types of Data We Collect (Direct Collection)

Financial data provided voluntarily when charging the wallet via the "Mazad Motor" platform is collected solely to facilitate the processes of depositing and refunding the financial security (deposit), or paying the value of the vehicles. This information enables the platform to assess your eligibility to participate in auctions. "Mazad Motor" does not use or evaluate this financial data for any other purpose.

We will inform you when collecting your personal data whenever the provision of this personal data to us is mandatory in order to achieve the purposes described below; otherwise, providing personal data is optional. If you do not provide personal data (such as ID or payment method), it will affect our ability to provide bidding services to you.

  • Name / Residence / ID Number: Personal and government information identifiers to verify the customer's identity and ensure legal capacity to bid and complete the transfer of ownership.
  • Email / Mobile / Address: Contact information to share essential auction updates, respond to inquiries, and accurately determine the vehicle delivery location.
  • (Optional) Credit Card / Bank Data: Financial information to facilitate digital wallet charging, deposit placement, and instant refund processing.
  • Nationality / Geographic Data: Demographic data to customize services based on customer demographics and comply with ownership laws.

Indirect Collection

We may collect and process personal data about you indirectly when you use our services and website. In this regard, we collect the following types of personal data:

  • Location data, IP address, cookies: Electronic identifiers for security purposes, preventing fraud during bidding, and maintaining website performance.

8. What do we use your personal data for?

We will not process your personal data unless we have a legal basis to do so. The legal basis will depend on the reason or reasons we collected it and our need to use your data, as described below:

Contract Performance

We need to process your personal data whenever necessary to:

  • Enable you to browse inspection reports, charge the digital wallet, participate in live auctions, or use the bidding tool—whether you use the platform as a visitor or a registered user.
  • Send transactional emails, on-site notifications, or WhatsApp messages about auction status, your winning of a vehicle, deposit refund processes, and other service-related updates.
  • Process any payments you make for purchasing cars or other paid services, and maintain associated billing records.
  • Provide technical support, handle complaints or dispute resolution requests, clear traffic procedures and transfer ownership, and maintain related correspondence to ensure we serve you efficiently.

Legitimate Interest

We may have a legitimate business interest in processing your personal data to:

  • Maintain the security and integrity of the "Mazad Motor" website and mobile applications, detect fraud or bid manipulation, and enforce our terms and conditions.
  • Troubleshoot technical issues, improve site performance, and conduct analytics on aggregated and unidentifiable usage data to enhance user experience.
  • Measure the effectiveness of marketing campaigns and share anonymous statistics (such as car search trends) with partners.

Compliance with Legal Obligations

In some cases, we may process your personal data to comply with applicable laws and regulations, including:

  • Responding to legal requests or court orders and complying with Saudi regulations for public and data protection or anti-fraud and anti-money laundering.
  • Retaining financial and auction transaction records for periods mandated by applicable tax, accounting, or consumer protection rules.
  • Fulfilling your data subject rights requests, as required under applicable data protection laws.

Vital Interests

In exceptional cases, such as a security or medical incident related to face-to-face vehicle delivery via our transport network, we may need to process limited personal data to protect your life or physical health when obtaining your consent is impossible or impractical.

Consent

We rely on your prior consent to:

  • Send marketing emails, text messages, or WhatsApp messages about upcoming "Mazad Motor" auctions and new services.
  • Place non-essential cookies for performance, functionality, and advertising for personalization and analytics.

If we use your data for any automated decision-making, we will obtain your consent.

You can withdraw your consent to this processing at any time through your account settings or by contacting us. Additionally, every marketing communication will have an unsubscribe option. Please note that if you opt-out of marketing, you will continue to receive necessary service communications (such as auction notifications and ownership transfers).

9. How long do we retain personal data?

We will retain your personal data only for as long as necessary to fulfill the purposes described in this privacy policy. Your information will be retained for up to 10 years to ensure effective support, operational continuity, and compliance across all business functions (especially financial records).

If you stop communicating with us and close your account, we will delete or anonymize your information after passing legal requirements.

10. Who do we share your personal data with?

For the purposes referred to in this privacy policy, we share your personal data with processors acting on our behalf and upon our instructions. Our third-party providers are:

  • Government entities & Traffic Dept: To complete and transfer the ownership of sold vehicles to the names of auction winners.
  • Logistics support partners: Contact and address data are disclosed to facilitate the delivery of purchased cars.
  • Payment gateways & financial partners: To process digital wallet operations, deposits, and instant refunds.
  • Cloud system provider: To store and manage operations and auction data through a cloud-based system.

Your personal data may also be shared with other entities acting as independent controllers, such as legal authorities and courts (for disputes), and police to protect our rights. We absolutely do not sell your personal data to third parties.

11. Do we transfer your data outside Saudi Arabia?

We do not transfer your personal data outside the Kingdom of Saudi Arabia.

12. What are your legal rights?

Under applicable privacy laws, you have certain rights. Responses to the exercise of your rights will be provided within 30 days. Your rights include:

  • The right to access your personal data.
  • The right to be informed about our processing of your data.
  • The right to obtain personal data in a clear format.
  • The right to request correction, completion, or updating of data.
  • The right to request the deletion/erasure of personal data (if there are no financial obligations or active auctions).
  • The right to withdraw consent.

13. Exercise your legal rights

To exercise any of your rights mentioned above, please send a request using the contact details specified at the end of this privacy policy. We may ask for some additional information to confirm your identity, which will be used only to process your request.

14. Security of your personal data

To protect the information under our control from loss, misuse, or alteration, we have appropriate physical, electronic, and administrative procedures in place. Our servers are accessible only to authorized persons, and your information is shared on a need-to-know basis to complete a transaction. We also use data encryption methods to ensure the security of the digital wallet.

To ensure your secure access, you must not share login data with anyone else, and be aware of 'phishing' practices.

15. Notify of changes

If we change this privacy policy, we will notify you of the changes by posting the updated version on the "Mazad Motor" website. If the change requires your consent, you will have the option to consent.

16. Contact us

Contact "Mazad Motor"

If you wish to exercise any of your rights, or if you have any questions about this policy, please contact the Data Protection Officer via the official platform email.

Contact SDAIA

If you are not satisfied with how we handled your complaint, or if we fail to respond within 30 days, you have the right to file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).

Thank you for your trust. Your privacy and security are our top priorities at Mazad Motor.